Shipping policy

Shipping Policy

Last updated: August 2, 2026

At Cloth Made Different, every piece is handmade and carefully packaged before it makes its way to you. Because our garments are created in limited quantities and are often one of one, please review the information below before placing your order.

Processing Time

Orders are typically processed and shipped within 3–7 business days after purchase.

During new collection drops, launches, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will do our best to communicate it.

Please note that processing time is separate from shipping transit time.

Shipping Methods

Available shipping options and estimated delivery times will be displayed during checkout based on your location and the shipping methods available for your order.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

Estimated delivery dates provided by the shipping carrier are estimates and are not guaranteed.

Shipping Delays

Cloth Made Different is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Holidays
Incorrect or incomplete addresses
Carrier operational issues
Lost or delayed packages
Other circumstances outside our control

We will provide tracking information when available and will assist customers with reasonable shipping-related questions.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address during checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the package.

Lost or Stolen Packages

Once a package has been shipped, it is handled by the shipping carrier.

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your delivery location.
Check with household members or neighbors.
Contact the shipping carrier using the tracking information.
Contact us if you still need assistance.

Cloth Made Different is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout, including packages that are subsequently lost or stolen after delivery.

We may assist with contacting the carrier or filing a claim when appropriate, but refunds or replacements are not guaranteed.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before discarding any packaging materials.

If the item itself appears damaged, contact us within 48 hours of delivery at clothmadedifferent@gmail.com with:

Your order number
Photographs of the damaged item
Photographs of the shipping package
A description of what happened

Do not return the item unless we instruct you to do so.

International Shipping

At this time, Cloth Made Different ships within the United States only.

International shipping may become available in the future.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, package, and available shipping method.

Any promotional free-shipping offers will be subject to the terms stated at the time of the promotion.

Order Cancellations

Because CMD pieces are limited and one of a kind, orders may begin processing shortly after purchase.

If you need to cancel an order, contact us as soon as possible. We cannot guarantee that a cancellation will be possible once an order has entered processing or shipping.